Last updated: September 2026
Global rank: Worldwide · 2026-09
#128,293
AI visibility: Grade A
87
SEO health: Latest audit
91
Visits
243.3K
per month, estimated
Keywords
6.4K
ranking in Google
Organic share
100%
243.3K organic visits
LLMS.txt
Published
133 lines AI engines can read
You're seeing the free preview of helpdesk.com
helpdesk.com Web Traffic Statistics
Key findings
- HelpDesk (Customer Support Software) is ranked #128,293 worldwide in our September 2026 domain ranking, up 14,822 places from #143,115 in August 2026.
- It is estimated to receive about 243,300 visits a month from search, 100% of it organic, across 6,368 ranking keywords.
- Its AI visibility score is 87 out of 100 (grade A), with a published llms.txt of 133 lines.
- Its last technical audit scored 91/100, with "Implement Robots.txt file" the highest-priority fix.
| Month | Rank | Move |
|---|---|---|
| September 2026 | #128,293 | ▲ 14,822 |
| August 2026 | #143,115 | ▼ 14,347 |
| July 2026 | #128,768 | ▲ 1,969 |
| June 2026 | #130,737 | — |
| May 2026 | #130,737 | ▼ 30,504 |
| April 2026 | #100,233 | ▲ 23,167 |
| March 2026 | #123,400 | ▼ 26,797 |
| February 2026 | #96,603 | — |
What this company does
HelpDesk runs a ticketing system that collects customer emails and other messages into one place where teams can manage them together. Support staff can create tickets, reply from within the platform, and keep everything sorted by priority or topic. This replaces scattered email threads with a shared workspace that shows who is working on what at any time. Agents can also pull in a knowledge base when answers repeat…
Our read on the site
Good foundation with room for improvement.
helpdesk.com Traffic and Visitor Engagement
Search engines send helpdesk.com an estimated 243,300 visits a month. Effectively all of it is organic — about 243,300 visits from unpaid results. Spread across 6,368 ranking keywords, that averages roughly 38 organic visits per keyword.
Monthly visits
243.3K
Latest estimate
Change
No monthly history yet
It starts building from the first scan
Organic visits
243.3K
100% of all traffic
Paid visits
0
No paid search detected
Organic vs paid
100%
0%
We don't hold a month-by-month history for this domain yet.
The traffic dashboard builds one from the first scan onwards.
helpdesk.com AI Visibility
helpdesk.com scores 87 out of 100 on our AI visibility scale, grade A. It takes full marks for LLMS.txt, SEO health and Structured data. The biggest gap is Crawlability, at 0 of 10 points (robots ✗ · sitemap ✗), worth 10 points if closed. It also loses points on Company profile (22/25).
Grade A
Scored from this domain's own data — llms.txt, profile completeness, technical health, crawlability and structured data.
Present
7/8 core fields
100/100
robots ✗ · sitemap ✗
Detected
Fix these first
- → Complete your company profile so AI answers about you stay accurate.
- → Add robots.txt and sitemap.xml so AI crawlers can read you.
helpdesk.com LLMS.txt
The llms.txt on helpdesk.com runs to 133 lines (5,452 characters) across 12 sections, last generated in April 2026. It introduces the site as "HelpDesk - Customer Support Software". It tells AI engines the business works in Customer Support Software, SaaS and Technology. It describes 3 products, including HelpDesk Ticketing System, Customer Support Automation and Reporting and Analytics Tools. The audience it names is Businesses, Customer Support Teams, aged 25-54 (Global). Technologies it mentions include React, Node.js, AWS and PostgreSQL. The keywords it claims start with "help desk software", "ticketing system", "customer communication" and "support cases".
Status
Published
AI engines can read it
Lines
133
In the file
Size
5.5K
Characters
Sections
12
Updated Apr 9, 2026
What the file says
# HelpDesk - Customer Support Software ## About HelpDesk is a comprehensive ticketing system designed to streamline customer communication and support management. With its user-friendly interface, businesses can efficiently handle customer inquiries and support cases, ensuring a seamless experience for both customers and support teams. HelpDesk caters to organizations of all sizes, enabling them to enhance their customer service operations and improve satisfaction levels. **Areas of Work:** Customer Support Software, SaaS, Technology ## Things to Remember - **Website:** https://helpdesk.com - **Address:** 123 Helpdesk Lane, San Francisco, CA 94105, USA - **Contact:** [email protected] - **Phone:** +1-415-555-0199 - **Hours:** Mon-Fri: 9AM-5PM - **Timezone:** America/Los_Angeles - **Currency:** USD - **Company Type:** Private - **Employees:** 150 employees - **Revenue:** $10M - **Hiring Status:** Yes, actively hiring ## Products - **HelpDesk Ticketing System** (Contact for pricing): A robust ticketing system that allows businesses to manage customer inquiries effectively. - **Customer Support Automation** (Contact for pricing): Automate customer support processes to improve efficiency and response times. - **Reporting and Analytics Tools** (Contact for pricing): Tools to analyze customer support data and improve service delivery. ## Services ## Keywords help desk softw
Sections in the file
Areas of work
Keywords it claims
Technologies
Products it tells AI about
- HelpDesk Ticketing SystemContact for pricing
- Customer Support AutomationContact for pricing
- Reporting and Analytics ToolsContact for pricing
Competitors it names
Audience it targets
Businesses, Customer Support Teams · 25-54 · Global
Company type
Private · actively hiring
helpdesk.com Organic Keywords
Google lists helpdesk.com for about 6,368 keywords, which together bring an estimated 243,300 organic visits a month.
Ranking keywords
6.4K
Found in Google for this domain
Visits they bring
243.3K
Estimated organic visits a month
Top ranking keywords
No ranked-keyword data cached for this domain yet.
Ranked Keywords pulls the full list on its first run.
What it ranks for
helpdesk.com SEO Audit
The latest technical audit of helpdesk.com scored 91 out of 100 overall. Performance is its weakest area at 74, while SEO scores highest at 100. The audit makes 10 recommendations in all, and 3 of the 4 listed first are rated high priority or critical.
Overall
Excellent
SEO
Excellent
Performance
Accessibility
Fix these first
- HighImplement Robots.txt file
- HighCreate and submit a Sitemap
- HighOptimize page load speed
- MediumMinimize HTTP requests
6 more recommendations, with the exact changes and the pages they apply to, are in the full report.
helpdesk.com Competitors and Alternatives
HelpDesk's company profile names zendesk.com, freshdesk.com and intercom.com as competitors. Its own llms.txt adds helpscout.com and zoho.com/helpdesk. Outside its market, the domains ranked closest to it in our worldwide ranking are appjiliy.com, malala.org, dspunion.com and positiveenergy.com.tw.
helpdesk.com Company Profile
HelpDesk runs a ticketing system that collects customer emails and other messages into one place where teams can manage them together. Support staff can create tickets, reply from within the platform, and keep everything sorted by priority or topic. This replaces scattered email threads with a shared workspace that shows who is working on what at any time. Agents can also pull in a knowledge base when answers repeat…
Founded in 2015 (about 11 years ago), HelpDesk is based in San Francisco, United States. Its workforce is listed as between 101 and 200 employees. It was founded by Michael Thompson. Its profile files it under Customer Support Software, with further tags for SaaS, Technology and B2B. Products on record for it: HelpDesk Ticketing System, Customer Support Automation and Reporting and Analytics Tools. Reported revenue is $10M (2023), and total funding is listed at $20M. Its tagline reads: "The Best Help Desk Service & Ticketing Software".
- Sector
- Customer Support Software
- Headquarters
- San Francisco, United States
- Founded
- 2015
- Employees
- 101-200
- Revenue
- $10M (2023)
- Funding
- $20M
- Founders
- Michael Thompson
- Products
- HelpDesk Ticketing System, Customer Support Automation, Reporting and Analytics Tools
helpdesk.com Traffic by Country
Which markets this brand actually serves, and where the web links to it from.
Top customer markets
AI estimate · live webWe only measure visitor geography for domains whose analytics are connected to us. For everyone else this is read live from the web and shown as an estimate — never mixed in with the measured numbers.
No market breakdown available for this brand.
Where its backlinks come from
Measured. The country each linking site is hosted in — a real signal of which regions know this brand.
No backlink sample for this domain yet.
Backlink Analytics collects one on its first run.
helpdesk.com Backlink Analytics
Who vouches for this domain. Strong, varied links are still the clearest signal of authority — to search engines and to AI engines that cite sources.
We haven't run a backlink crawl for helpdesk.com yet, so there are no link counts to show. Backlink Analytics builds the profile on its first run and it appears here after that.
—
links on file
Companies ranked next to helpdesk.com
Neighbours of #128,293 in our worldwide ranking — each with its own report.
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